Privacy Policy

At msgora, we value your business privacy. This Privacy Policy details how we collect, store, handle, and process personal and organizational information when you configure Meta Cloud API integrations, broadcast messaging campaigns, and deploy transactional OTP routines through our software platform.

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1. Information We Collect

To enable official WhatsApp Business communications, we collect details including:

• Account Details: Your personal name, corporate email address, password hash, mobile contact number, and company business name.
• Meta Integration Tokens: WhatsApp Cloud API Phone Number ID, WhatsApp Business Account ID (WABA ID), and System User Access Tokens necessary to authorize messaging requests.
• Campaign Logs: Recipient phone numbers, template strings, dispatch timestamps, and message status updates (Delivered, Read, Failed).

2. How We Use Your Information

We process your data purely to deliver core automation capabilities, specifically:

• Facilitating scheduled marketing broadcasts to your uploaded subscriber lists.
• Delivering low-latency transactional alerts, system receipts, and OTP verification logs.
• Rendering real-time analytics graphs showing read-rate performance and message metrics.

3. Data Integrity & Retention

Message payloads dispatched through our APIs are securely transmitted via SSL/TLS channels to official Meta server endpoints. We do not inspect, cache, or monetize chat text content. Delivery logs are archived automatically after 90 days to maintain server storage hygiene unless customized retention scopes are enabled by enterprise subscriptions.

4. Security Infrastructure

All sensitive information, including Meta Access Tokens and database credentials, is encrypted at rest using AES-256 standard configurations. Direct admin dashboards use CSRF token handshakes and session timeout validations to prevent unauthorized remote intercepts.

5. Third-Party Disclosures

We do not sell, rent, or lease your lists or account information to advertising channels. Information is shared exclusively with official processing partners (e.g., Meta Developer Console, Razorpay Payments) strictly to execute user-triggered integrations.

6. Updates to This Policy

We reserve the right to revise this privacy statement at any time to align with updated Meta Developer policy guidelines. Users will be notified of material changes via portal announcements.

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