Refund & Cancellation Policy

Thank you for subscribing to msgora. Please read our refund and service cancellation guidelines carefully prior to initiating integration campaigns, purchasing recurring credit scopes, or activating system access licenses.

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1. Subscription Cancellation

You can cancel your subscription plan at any time directly through the Billing Dashboard. Upon cancellation:

• Your account will remain active at its current tier until the end of the current billing cycle.
• No further automated renewal charges will be posted to your payment method (credit card/Razorpay).
• Your template sync and webhook integration routes will degrade to the free tier at the end of the cycle.

2. Refund Terms (SaaS Subscriptions)

We offer a 7-day money-back guarantee on all subscription packages, subject to the following criteria:

• The refund request must be submitted within 7 calendar days of your initial subscription payment.
• The account must not have dispatched more than 50 messages during this period.
• Refunds are not applicable to renewals, upgrades, or plan transitions.

3. Meta API & Conversation Fees Exclusions

Meta charges for WhatsApp Business API conversations on a per-conversation basis. Since these costs represent direct, raw processing pass-throughs paid directly to Meta:

• All conversation charges, verified template fees, and platform pass-through costs are completely non-refundable.
• Pre-purchased wallet balances used for conversation fees cannot be returned or refunded once loaded onto your Account Wallet.

4. Abuse and Termination

If your account is suspended or terminated by Meta or by our compliance team due to spamming reports, bulk broadcasting without opt-in consent, or template violation warnings, no refunds will be issued for any remaining subscription durations or active wallet credits.

5. Requesting a Refund

To request an account audit and subscription refund, please email our support team at support@msgora.shop. Please include your registered account email, billing invoice reference, and a brief description of the issue. Audits are typically completed within 5 business days.

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